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FAQ - Frequently Asked Questions

All of our frequently asked questions in one convenient space.

What type of earring backs does The Jewelry Spot offer?

Our stud earrings usually come with either screw backs or push backs. We will ensure your preferred style is in place before your piece is crafted.

What is the difference between karat and carat?

Carat refers to the weight of the diamond. Karat, on the other hand, measures the purity of gold.

Does The Jewelry Spot offer Financing?

Certainly! Our website offers convenient payment options including Shop Pay, Affirm, and Acima. We also offer layaway with 25% down. Here are ways to sign up for financing:. Shop Pay: Click Here to Sign Up. Affirm: Click Here to Sign Up. Acima: Text

What payment methods does The Jewelry Spot accept?

We accept all major credit card companies, Paypal, Apple Pay, Google Pay, Meta Pay, Venmo and Shop Pay.

Are The Jewelry Spot's products ethically made?

Yes, one of our core values is to only deal with ethically sourced stones and precious metals.

How long does it take to make a custom piece?

A custom jewelry piece takes about 3-4 weeks after the down payment is received.

What types of metals and diamonds can I choose from?

For metals, we work with solid yellow gold, solid white gold, solid rose gold and solid platinum. The golds can come in karats ranging from 14k-18k. We do not make or sall anything plated.For diamonds, we deal with lab created diamonds and natural di

What is the price range for a custom engagement ring?

There is no specific range for engagement ring prices. The price varies greatly depending on the diamond (Lab or Natural), the carat size, and the overall grading of the stone. The metal type and karat will also affect pricing. Gold prices are always

Are Lab Diamonds Real Diamonds?

Yes, diamonds created in a laboratory exhibit the same physical, chemical, and visual properties as those mined from the earth, including identical brilliance, flash, and shimmer. They are genuine diamonds. It is extremely difficult to distinguish la

What do Customers think about The Jewelry Spot?

You can read our reviews from customers here: Click Here

Does The Jewelry Spot ship outside of the USA?

Currently we do not offer shipping outside of the USA.

Why are diamonds used in saw blades not nearly as expensive as diamonds used in jewelry?

Diamonds used in saw blades are less expensive than those used in jewelry because they are industrial-grade, which are lower in quality and not suitable for ornamental purposes.

Can I track my order?

Yes, you can track you order by clicking here: Track Order

How can I find out the total carat weight of the diamonds in a piece of jewelry?

The total carat weight is typically displayed in the item's title or description, often indicated by the abbreviation 'CTTW', which stands for Carat Total Weight. This figure can include the combined weight of multiple diamonds, not just a single sto

Will my diamond or jewelry piece come with certification?

Most of our diamonds at The Jewelry Spot are certified by IGI or GIA for both lab diamonds and natural diamonds. As for our tennis products, whether natural or lab, diamond tennis bracelets/necklaces typically don't come certified because they are co

Do you ship internationally?

Unfortunately, at this time, we do not provide international shipping services.

How can I view your products in person?

For those who wish to see our items in person, please note that the majority of our creations are custom made to order. However, we can make arrangements for an appointment to view loose stones or discuss potential designs. Reach out to us with the p

How can I cancel my order?

You have two (2) days from the date of placing your order to request a cancellation without incurring any cancellation fees, except for custom orders. Please contact our support team as soon as possible if you are within the allowed timeframe. All sp

What should I do if my order status shows delivered, but I have not received it?

If your order status indicates that it has been delivered, but you haven’t received the item, please reach out to us. It's possible that there may be an error with the notification system as items can still be in production. There could also be a cha

How do I place an order for a specific jewelry piece?

For placing an order, please confirm your choice and readiness to proceed. We can set up your account and send you an invoice for payment. For example, if you are interested in a 5cttw f color vs1 4 prong screwback set in Platinum, confirm the detail

Can I choose to pick up my order or have it shipped?

We offer complimentary overnight shipping with FedEx, and all shipments require a signature upon delivery. If you prefer, you can pick up your order from us directly. Alternatively, we can arrange for you to pick it up at a FedEx location near you. L

How do I initiate the process to design a custom wedding ring?

To start the process of creating a custom wedding ring, you can begin by discussing your vision with our ring/design team through email, followed by setting up a virtual appointment. We may provide forms or questionnaires to help us understand your p

What should I do if I encounter a fraudulent transaction related to your store?

If you notice a fraudulent transaction on your debit card related to our platform, please provide us with the full name associated with the card and any transaction details you have. Our system has measures to guard against fraud before transactions

What do I do if I require more information about a product I've seen advertised?

If you need more information about a product you've seen advertised, please text or Email us with a picture or link to the desired product at the number provided by our customer service. One of our agents will assist you promptly with all the details

What does the "K" or Karat mean in gold descriptions?

Gold jewelry is often distinguished by its karat rating, which indicates the purity of the gold used. Pure gold is denoted as 24 karat (24K), meaning it is 100% gold. However, pure gold is soft and malleable, making it impractical for everyday wear.

What should I do if my jewelry item arrives with a missing diamond or defect?

Should you receive an item with a missing diamond or any defect, please contact us immediately. We apologize for this error and will send you a return label via email. You can then send the item back to us, and upon receipt, we will handle the return

Are your lab diamonds CVD or HPHT?

The Jewelry Spot has inventory of both CVD and HPHT lab made diamonds. If you have a preference when building a piece of jewelry, we can accommodate that for you.

Does The Jewelry Spot offer custom order services?

The Jewelry Spot specializes in crafting custom pieces using both natural and lab-created diamonds, alongside premium metals like yellow gold, white gold, rose gold, and platinum. Additionally, we offer a selection of made-to-order pieces available f

How to Checkout with Acima

Do your products have certified diamonds?

Yes, most of our diamonds at The Jewelry Spot are certified by IGI or GIA for both lab diamonds and natural diamonds. As for our tennis products, whether natural or lab, diamond tennis bracelets/necklaces typically don't come certified because they a

Can my bracelet be resized or extended?

We are unable to add extra links to bracelets; however, we can extend them slightly. You have the option to send the bracelet to us, and we will forward it to our repair shop to determine what can be done and the cost. Alternatively, if you have a lo

What does the "mm" measurement mean for size in descriptions?

In the context of store descriptions for bracelets and necklaces, the mention of "mm" typically refers to the thickness or diameter of the jewelry components. For instance, when a bracelet is described as being "8mm thick" or a necklace as having "6m

Is it possible to see more pictures of a specific product?

All of the pictures we have of our products are on our website. Since our products are made to order, we have little to no inventory on hand to take requested pictures. There is always a possibility we have some pictures of past clients pieces, so fe

Where is The Jewelry Spot Located?

We are excited to announce that our Retail Showroom is undergoing a significant transformation to further elevate the service our customers have come to expect. The new showroom is situated in the renowned Historic Jewelers Building at 333 Washington

Am I still able to receive the sale price after the sale has ended?

Unfortunately, if the sale has just ended, so the sale price is no longer available. However, please stay tuned for our upcoming promotions and sales.

How to order a product at The Jewelry Spot

You can browse and order from our extensive inventory directly on our website at jewelryspotusa.com. If you are interested in a specific item or would like a custom piece created, please don't hesitate to contact us here through our chat service.

Does my jewelry purchase come with an appraisal?

Yes, an appraisal for your jewelry will be provided to you upon request after your purchase.

Do you sell Pre-Owned Jewelry?

Currently, we do not sell pre-owned jewelry.