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What should I do if my jewelry item arrives with a missing diamond or defect?Updated 3 months ago

Should you receive an item with a missing diamond or any defect, please contact us immediately. We apologize for this error and will send you a return label via email. You can then send the item back to us, and upon receipt, we will handle the return and replacement process for you. We ensure to rectify the issue as quickly as possible, especially if the item is intended as a gift.

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