Need a hand finding the perfect jewel or have a question about your order? Our jewelry team is here to help! 
Click on the chat to get support or product assistance from our experts. 
Let's ensure you find exactly what you're looking for

Looking for assistance or need help finding a specific product? Please fill out our contact form with the essential details, and our expert jewelers will be in touch soon.

Require immediate support? 
Please feel free to call or text our team. 
We are at your service Monday to Friday, 9:00 AM to 5:00 PM EST

The Jewelry Spot USA Help Center

<p>Carat refers to the weight of the diamond. Karat, on the other hand, measures the purity of gold.</p>

Carat refers to the weight of the diamond. Karat, on the other hand, measures the purity of gold.

What is the difference between karat and carat?

FAQ - Frequently Asked Questions

What type of earring backs does The Jewelry Spot offer?

Does The Jewelry Spot offer Financing?

What payment methods does The Jewelry Spot accept?

Are The Jewelry Spot's products ethically made?

How long does it take to make a custom piece?

What types of metals and diamonds can I choose from?

What is the price range for a custom engagement ring?

Are Lab Diamonds Real Diamonds?

What do Customers think about The Jewelry Spot?

Does The Jewelry Spot ship outside of the USA?

Why are diamonds used in saw blades not nearly as expensive as diamonds used in jewelry?

Can I track my order?

How can I find out the total carat weight of the diamonds in a piece of jewelry?

Will my diamond or jewelry piece come with certification?

Do you ship internationally?

How can I view your products in person?

How can I cancel my order?

What should I do if my order status shows delivered, but I have not received it?

How do I place an order for a specific jewelry piece?

Can I choose to pick up my order or have it shipped?

How do I initiate the process to design a custom wedding ring?

What should I do if I encounter a fraudulent transaction related to your store?

What do I do if I require more information about a product I've seen advertised?

What does the "K" or Karat mean in gold descriptions?

What should I do if my jewelry item arrives with a missing diamond or defect?

Are your lab diamonds CVD or HPHT?

Does The Jewelry Spot offer custom order services?

How to Checkout with Acima

Do your products have certified diamonds?

Can my bracelet be resized or extended?

What does the "mm" measurement mean for size in descriptions?

Is it possible to see more pictures of a specific product?

Where is The Jewelry Spot Located?

Am I still able to receive the sale price after the sale has ended?

How to order a product at The Jewelry Spot

Does my jewelry purchase come with an appraisal?

Do you sell Pre-Owned Jewelry?

How do I schedule an appointment?

Can you recreate a piece of jewelry I saw on social media?

Hidden Gems

Does The  Jewelry Spot jewelry stamped with its purity?

The item I am looking for is not on your website

What is The Jewelry Spot's Phone Number?

How do I receive my welcome discount code?

How many grams of gold will my jewelry have?

Can you create a ring using diamonds I already own?

Do you offer any jewelry repair plans?

Diamonds 101: The Four C's Unveiled

Diamond Grading & What It Means To You

Complete Guide on Diamond Grades

Diamond Shape Examples

Differences between natural and lab grown diamonds?

Understanding Natural Diamonds

Natural Diamond Certifications

Ethical Sourcing of Natural Diamonds

Exploring the Resale Value of Natural Diamonds

Natural Diamonds

Understanding Lab Grown Diamonds

Ethically Sourced Diamonds: Our Commitment to Responsible Practices

Lab Grown Diamond Certifications

Exploring the Resale Value of Lab Diamonds

Lab Grown Diamonds

Diamond Facts

What size bracelet should I purchase?

How to Measure Your Ring Size at Home

How to Measure Your Neck for a Necklace at Home

Guide to Understanding Diamonds Sizes with Visual Comparisons

Sizing Guide - Review Before you Purchase

Discover the Perfect Ring: A Comprehensive Guide to Our Collection

The Custom Order Journey

Materials & Craftmanship

Pricing Your Custom Piece

The Significance of Custom

Custom Order Information

How to Insure Your Jewelry: A Comprehensive Guide

Insuring my Jewelry

Material and Care: A Guide to Maintaining Gold, Platinum, and Diamond Rings

How to Clean Diamond Jewelry at Home

When To See a Jeweler

Care & Maintenance

Jewelry Care, Insurance & Maintenance

Complete Guide on Shipping Times

Shipping Policies

Package Return Guide

The Jewelry Spot Returns and Exchange Details

Cancellation Policy

Shipping and Return Policies

Jewelers Mutual Insurance Claim Replacement Requests

Exploring the Rise in Popularity: Tennis Bracelets

Exploring the Rise in Popularity: Tennis Chains

Customer Reviews

Product Guide

Other

Appraisals

Payment not Processing

Forgot to Add Discount Code

Payment through Wire Transfer

Orders & Payments

What is the difference between karat and carat?Updated 2 years ago