Shipping PoliciesUpdated 3 months ago

Ensuring a smooth and secure delivery process is paramount when it comes to shipping your cherished jewelry purchases. To provide clarity and transparency, we've outlined our shipping policies and requirements below:

Physical Address Requirement:

We exclusively provide delivery services to physical addresses. For business deliveries, a company name is mandatory to facilitate successful delivery. Failure to provide a company name may lead to delivery issues, so please ensure accurate information is provided during checkout.

PO Boxes Exclusion:

Please note that we do not ship to PO Boxes. To ensure the efficient delivery of your jewelry, kindly provide a valid physical address when placing your order.

Adult Signature Confirmation:

To enhance security, all deliveries require an adult signature confirmation upon receipt. This measure ensures that your jewelry arrives safely and securely.

FedEx Hold Option:

In instances when home delivery is not feasible, we offer a convenient solution. If you're unavailable for home delivery, we can arrange for a FedEx hold on your product. Simply text or call us at 888-795-3635, and you can conveniently pick it up at your nearest FedEx location.

Charges:

All items are reviewed and charged on a case-by-case basis due to the significant dollar value of each transaction with insurance.

Email Confirmation:

Once a package is shipped, the buyer will receive an email confirmation.

Multiple Items:

Combined or individual shipping of multiple items is done at the seller's discretion.

Shipping Fee:

We may charge a small shipping fee in addition to any carrier fees to cover costs of material and labor to package the item(s) and to cover the cost of insurance and delivery confirmation fees.

Shipping Issues:

In the unfortunate event of a package being delivered empty or damaged, it is the customer’s responsibility to immediately notify Jewelry Spot, LLC via email to [email protected] or via text at 888-795-3635. This is required to start a trace with the shipping company. If the customer doesn’t report the shipping issue to Jewelry Spot, LLC immediately, no refund will be issued for the lost or missing portion of the sale.

Carrier Information:

All orders are shipped via UPS, FedEx, DHL, or USPS at our discretion.

At The Jewelry Spot, we're committed to delivering not only exceptional jewelry pieces but also exceptional service. By adhering to our shipping policies and utilizing the options available, you can expect a seamless and stress-free delivery experience.

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