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Package Return GuideUpdated 3 months ago


The Steps:

  1. Record yourself securely packing the item & sealing it. (For insurance purposes)
  2. Securely box the item, ideally in its original packaging.
  3. Include packing slip and original documents.
  4. Visit FedEx with provided QR code for label printing.
  5. Get FedEx box and insert your pre packaged item. (Insurance requires the item to be doubled boxed)
  6. Apply the pre-printed label and return address to the box.
  7. Ship insured.

Items improperly packaged, uninsured or returned after the 14 day return window will be declined. Return items must be undamaged and in new condition; wear or alterations by a non Jewelry Spot USA jeweler are not accepted.

Loose Diamonds require the original grading report; If not accompanied with product a $150 fee will be deducted from your return.

Made to order, including design your own ring are final sales & non-returnable.

WHAT'S NEXT?

When the item is received our team will do a thorough inspection. Upon approval, expect a refund to your original payment method (excluding shipping charges) within 5 days of receiving your return.

Note: We are not liable for items not received or returned outside these guidelines.

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