Package Return GuideUpdated 5 months ago
PLEASE NOTE: Not adhering to the following steps for packaging a return could result in denial of coverage for insured shipping.
The Steps:- Contact us to receive a QR code to bring to a FedEx location.
- Securely box the item in a new unused FedEx express box.
- Include packing slip and original documents.
- Take pictures and or video of the box before sending.
- Use the QR code to obtain an adhesive label at a FedEx location.
- *No shipments can be dropped in an unattended drop box. Office Depot, Walgreens, Kinko, Vons, Walmart, Dollar General, FedEx Authorized locations are prohibited. Only FedEx Office Print & Ship Center or FedEx Ship Center are accepted.*
- Apply the pre-printed adhesive return label to the box.
- Ship insured.
Items improperly packaged, uninsured or returned after the 14 day return window will be declined. Return items must be undamaged and in new condition; wear or alterations by a non Jewelry Spot USA jeweler are not accepted.
Loose Diamonds require the original grading report; If not accompanied with product a $150 fee will be deducted from your return.
Made to order, including design your own ring are final sales & non-returnable.
WHAT'S NEXT?
When the item is received our team will do a thorough inspection. Upon approval, expect a refund to your original payment method (excluding shipping charges) within 5 days of receiving your return.
Note: We are not liable for items not received or returned outside these guidelines.
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